Lawnganics has an immediate opening for a Customer Experience Manager. 

Customer Experience Manager

Lawnganics takes an organic approach to lawn care.  We are excited about the results our products and services are having for our customers and on the environment.  Our growth has created an opportunity for improvement in the customer interactions therefor creating the role of the Customer Experience Manager. 

Here is how we define success in the role:

• You will be a go-to guy/gal when it comes to our fertilizer programs.
• We expect that you will continue to learn, explain and consult with our customers and technicians as our business grows.
• Communication is key. Internally with your team and externally to our customers. You’ll interact with our CRM, phone calls and emails on a daily basis.
• Seasons change. So does your role. Some portions of the year will consist of a lot of office work, while other times during the year you’ll be visiting customers.
• Follow up and follow through. Promises made to a customer are great, but only if followed through with.
• Lead management. We have the leads, we need to convert them to customers.
• Meet and/or exceed sales goals. We have ideas on how to meet these goals, but ultimately that is up to you on how we get there.

Does it sound like Lawnganics is a good fit?

Lawnganics is a division of Vision Scapes in Fort Wayne. For over 20 years we’ve been serving the greater Fort Wayne area with exceptional lawn and landscape services. We are looking for a team member who wants to join an industry leader in our area for organic based fertilizer programs. We have big goals and need help accomplishing them.

Team members find satisfaction working here because:

• Every day is different
• They create a positive influence on our customers
• They work in a family atmosphere environment

For this position we are looking for the following characteristics/skills/experience:

• A problem solver.
• Ability to follow through on the details.
• Excellent verbal and written communication skills.
• Ability to prioritize on-the-fly when multiple things need accomplished.
• Strong multi-tasking capability; you may be juggling multiple things at once.
• Accountability. Nobody is perfect, but we want a team member to live up to defined success measures.
• Desire to learn and grow with us.
• Ability to communicate technical details at a customers’ level of understanding.
• 3-5 years proven sales history.
• Agriculture or green industry experience preferred.
• Turf management degree or agriculture degree preferred.

Compensation:

The position will pay competitively based on experience. Compensation package details will be discussed during the interview and are tailored to the motivation of the applicant. Above and beyond your salary, we do offer a benefits package that includes: medical / dental insurance, Simple IRA and paid holiday / vacation / personal time.

Joining Date: Immediate
Job Location: Fort Wayne, IN
Employment Status: Full Time

Resumes can be submitted via email to cristi.spilker@vision-scapes.com

What's it like working at Lawnganics?